Family Liaison

The Family Liaison is responsible to coordinate and maintain effective working relationships with the families and staff in the Agency With Choice (AWC) program as well as oversight of vendor services for the Organized Health Care Delivery System (OHCDS). This includes maintaining a working knowledge of requirements, regulations, and funding for the program. The AWC Family Liaison will serve as the AWC and OHCDS contact for a designated caseload of individuals/representatives.

This role requires extensive time management and organization skills. Applicants should be detail oriented and confident in their ability to consistently provide quality service to both families and program staff.

AWC Responsibilities of Family Liaison:

  • Oversight of designated caseload of around 40-45 individuals
  • Managing annual budgets of individuals on designated caseload
  • Reviewing and approving Support Service Professionals time cards
  • Completing data entry for the payroll process
  • Knowledgeable about person-centered planning; the guiding principles of self-determination and the minimum guidelines for choice and control
  • Report any mandatory reportable incidents that take place during provision of services
  • Support families in recruiting support service workers
  • Discipline and terminate support service workers as appropriate
  • Ensure workers complete documentation as required
  • Complete invoicing for services rendered
  • Generate standard reports to the Individual/Representative as required, including but not limited to quarterly financial statements.
  • Assure all adaptive equipment and home adaptations purchased are utilized for the benefit of the individual

OHCDS Responsibilities of Family Liaison:

  • Ensures that all qualification documents for each vendor are in place and current.
  • Completes the Provider Qualification process with assistance from Human Resources and GRC staff.
  • Tracks utilization for each service and ensures that all individuals’ approved services are correct.
  • Maintains contact with vendors in the community (ie: LIFT, Blackburn’s, Fenton Mobility, etc.).
  • Reviews and submits invoices to Accounts Payable for processing.
  • Maintains a current active client list and processes referrals as they are received.
  • Submits budget/rate changes to the County as applicable.
  • Works in conjunction with agency administrative departments to provide support as needed in matters related to their designated areas of responsibility.

Qualifications of Family Liaison:

  • Bachelor's degree required
  • 2 years’ experience working with individuals with developmental disabilities preferred
  • Conflict management experience preferred
  • Must have a valid driver’s license and good driving record
  • Eligibility for State Police Criminal Record Check and Child Abuse History Clearance

Perks with a Purpose
Our benefits are created with YOU in mind.

• Highmark Medical and Mental Health
• Free Delta Dental Coverage
• Free Davis Vision Coverage
• Short & Long-Term Disability Insurance
• Healthcare Flexible Spending Account
Financial Well-being
• 401K and 403B Retirement Savings options
• On-Demand Pay
• Employee Referral Bonus program
• Student Loan Forgiveness
• College Scholarship & Tuition Discounts
• Employee Discounts
Life & Family Support

Free Life Insurance
• Dependent Care Flexible Spending Account
• LifeSolutions Employee Assistance Program
• Erie Campus*- discounted on-site weekday childcare
• Employee discounts for select events and services

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities, or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential, early intervention, and behavioral health programs.

Qualified applicants must meet eligibility for PA Child Abuse History and Criminal Record Check. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability, or any other legally protected status. If you need accommodation to apply, please contact HR.